Annual IT Support
Annual IT Support is aimed at schools who are looking for comprehensive support either to top-up their onsite technician, or as a fully managed service - looking after all aspects of the school's IT systems and in supporting staff.
Core Support includes:
Remote technical support for all school staff
Onsite emergency support for network and server failures
User account management
Procurement assistance and consultancy
Contingency planning
E-mail system management
Onsite visits where core technical problem require
Management visits to discuss performance, projects and forward planning
Managed Support extends this:
Everything included in our CORE package, plus ..
Onsite visits to install software, update computers and maintain hardware and printers
A dedicated 'drop in session' every week with a member of our technical team being onsite
Comprehensive off-site backup, inclusive of active-monitoring
Anti-Virus system management
Management of external contractors where installation / repair is necessary
Regular server and network monitoring
Wireless network management
SIMS and FMS workstation technical support
Please call to discuss your school's requirements.
We're different:
Our team genuinely enjoy supporting schools
We don't cap how much time we spend onsite
Our approach is entirely school driven
Support is delivered by Microsoft, Comptia and SSAT qualified technicians all of whom have at least 3 years school experience
Audio Visual Support
Audio Visual support can be added to any annual support package at a discount. Check out our Audio Visual page to learn more about this additional layer of cover.
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